When will I receive my custom pendant order?

You will receive your pendant order approximately 10-15 business days after placing it on our website. It could be completed sooner, but the jewelry manufacturing process does take time, but 10-15 business days is our normal turnaround time. We will keep you update via e-mail throughout the entire jewelry manufacturing process. If for any reason the timeframe will need to be extended, we will send you an e-mail letting you know this information. If the pendant your ordering is currently “in-stock” you will receive it within 2-3 business days of placing your order on our website.

Do you have any chains “in-stock” for purchase?

The only jewelry we have in stock are our (Miami Cuban Link, Rope, and Franco) chains, these are in-stock, and will be shipped once your order is received. If we don’t have the size, or length available on our website, please complete our contact form with your request, and we will do our best to assist you with your desired chain request.

Do you have any pendants “in-stock” for purchase?

On rare occasions we may have certain pendants, or other jewelry available. If there is something in-stock, and available for purchase there will be an in-stock note underneath the description. Normally, we don’t have any pendants in-stock for purchase. All of our pendants are “made-to-order” meaning they are made at the time you place the order on our website.

How will my order be shipped?

All orders will be insured, and receive FREE shipping via FedEx 2-Day Shipping once your pendant has been completed. A signature will be required for your package to be delivered, to ensure you receive your package securely. You will receive a tracking number to the e-mail address you entered during the checkout process.

Can I pick-up my order if I’m local to Charlotte, NC area?

Unfortunately, because we don’t have a physical storefront location, we can’t allow pick-up for local clients. Your order will be shipped to you if you are local to Charlotte, NC, or in the surrounding areas.

What is a laboratory grown diamond?

A laboratory grown diamond (LGD) is the process where a diamond is grown inside of a lab, instead of being mined from the earth. The laboratory grown diamond goes through a process in a lab which mimics the high pressure, high temperature process that takes placce underground, except it’s happening above ground in a laboratory instead. There are two methods in which laboratory diamonds are made: CVD (Chemical Vapor Deposition) and HPHT (High Pressure High Temperature) both methods produce diamonds made from pure crystallized carbon, just like a natural mined diamond.

What is a natural mined diamond?

A natural mined diamond is a diamond that has been created underground in the earth formed in carbon, and that carbon has been subjected to high pressure, high temperature deep from under the earth’s crust.

Does a laboratory grown diamond look any different than a natural mined diamond?

Laboratory grown diamonds are chemically, physically, and optically the same as a natural mined diamond.

Do you have any pictures of laboratory grown diamonds I can see?

Yes, on our “Home” page, the “About” page you’ll see a picture of our “Storm” pendant is filled with dazzling round brilliant laboratory grown diamonds.

What does VVS and VS Mean?

VVS means (Very Very Slightly included) inclusions in the diamond. VS means (Very Slightly included) inclusions in the diamond. These slight inclusions can’t be seen with the naked eye, and are usually considered “eye-clean” diamonds because they are barely seen, or unnoticed even using a loupe at 10X magnification, or a microscope.

What method for laboratory grown diamonds are used in your pendants?

The laboratory grown diamonds we use in our pendants are made using the CVD (Chemical Vapor Deposition) process. The CVD diamonds we use make for a better quality diamond. The end result is a finer, cleaner, and brighter diamond. We enjoy using these diamonds because they have great cut, color, and clarity.

do Any OF youR PRODUCTS use certified laboratory grown diamonds?

Some of our products offering larger diamonds, and these items will use laboratory grown diamonds that have been Certified by The International Gemological Institute (IGI) to show that there have been no treatments including nitrogen to the diamonds before, or afterward in the diamonds creation.

Using these certified diamonds for our products with larger diamonds allows for more transparency for our clients, and the diamond has a stamp of approval having been examined, and tested by a globally recognized gemological institute.

Do any of your pendants use natural mined diamonds?

Currently the pendants we offer only use laboratory grown diamonds at this time. In the near future we will offer the option to add natural mined diamond(s) to a pendant. Please note the cost difference for natural mined diamonds is more expensive, and our pricing will reflect that.

Can I return my pendant?

Your pendant is being custom made, and because of the nature of our products we don’t accept returns, or exchanges for pendants. For all “in-stock” pendants we don’t accept returns, or exchanges.

Can I return my chain?

Due to the nature of our business, we are unable to except returns of our chains.

can you make custom pendants, or jewelry using a client provided design?

We only create jewelry using our own design concepts, or designs we have received permission to use. At this time, we don’t make custom pendants, or jewelry using designs provided by a client. It is something that we will consider, and may offer in the future